High-level proficiency in the English language, both written and verbal (mandatory).1 to 3 years experience in Customer Success Management working with a SaaS product and/or mid-market customers (mandatory).

Interface closely with sales, product, and marketing teams to share client feedback, resolve escalations, deliver outstanding client experiences, and impact the evolution of Hubstaff as a product.Conduct onboarding, training, and review call with customers through multiple customer journey stages.Discern opportunities for revenue growth and close cross-sell and upsell opportunities (independently or in partnership with Sales), and act upon possible problems before they turn into complaints.Grow net dollar retention rate for a portfolio of customers assigned to you.Work closely with customers to ensure they are satisfied with Hubstaff from implementation and initial value to renewals and expansions (promoting retention and loyalty amongst the customer base).We are looking for an experienced remote Customer Success Manager from Europe to join our Success team.Įven though this is a fully remote position, we're explicitly hiring in Europe (preferred locations: Poland, Romania, and Spain).

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